Websand is all about ensuring that your customers experiences are maximised and that your response and delivery adds to the services you offer. Sky have got this wrong. Here is my experience…
I am a Sky customer and I want to watch the USPGA championship whilst my wife watches Sarah Beeney destroy and then rebuild a few houses.
I’ll watch it online. I’ll try out that new Sky Go thing. It says you can watch Sky anywhere, in fact I saw someone watching cricket at a motorway services the other day. It will be great.
I’ve been to the website
I’ve signed in, using my Sky ID.
I’ve clicked on the watch now button.
It’s sent me somewhere new? I haven’t clicked on the new terms and conditions (I am reminded of the Eddie Izzard joke about itunes terms and conditions).
So I click on the link - to access the terms and conditions.
I arrive in a new tab on Google Chrome, but its the same page as before - I need to accept the terms and conditions. Surely I must be daft. I click again.
I arrive in a new tab on Google Chrome, but its the same page as before - I need to accept the terms and conditions.
I have a new challenge to find the terms and conditions.
I go to my account profile…nothing.
I log out and then log back in.
I am logged in.
I click on the USPGA (showing now on Sky Go). Great…terms and conditions clearly apply!
I return to my old friend. Terms and conditions apply.
So I hunt around. Nothing.
I arrive at a new page, filled with customer offers that need to be signed up for - but I am already logged in, and terms and conditions will apply.
I am lost. I long to see Rory Mc with his new one armed golf swing (he hurt himself smashing into a tree on the 3rd). I’ve returned to traditional means. It is being recorded on Sky+.
I have to leave Sky Go for now. It is such a shame they have a monopoly, otherwise I’d be off.